11jl Casino Terms & Conditions

01 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "11jl," "we," "us," "our" refers to 11jl Casino, the operator of the website located at https://11jl.club, operating under a valid PAGCOR license.
• "Platform" refers to the 11jl Casino website, mobile web application, and all associated services, games, and features accessible at 11jl.club.
• "Player," "you," "your" refers to any individual who accesses, registers on, or uses the 11jl Platform.
• "Account" refers to the registered user account created by a Player on the 11jl Platform.
• "Real Money Balance" refers to funds deposited by the Player into their 11jl wallet for the purpose of wagering on games.
• "Bonus Balance" refers to promotional credits, free spins, or other incentives credited to a Player's account subject to wagering requirements.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body that licenses and oversees 11jl's operations.
• "KYC" refers to Know Your Customer identity verification procedures required under Philippine anti-money laundering regulations.

02 Acceptance of Terms

By accessing the 11jl Platform, creating an Account, or using any service offered by 11jl Casino, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the 11jl Platform and close your Account if one has been created.

11jl reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to registered Players via the email address or mobile number associated with their Account. The date of the most recent revision is displayed at the top of this page.

03 Eligibility

To register and use the 11jl Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under Philippine gaming regulations. 11jl strictly prohibits access by minors.
• You must be a natural person (not a corporation, trust, or other legal entity) accessing the Platform for personal, non-commercial use.
• You must be physically located in a jurisdiction where online gambling is not prohibited by applicable law at the time of play.
• You must not be a current employee, contractor, director, or officer of 11jl Casino, or an immediate family member of such a person.
• You must not be subject to any self-exclusion order, whether imposed by 11jl or by PAGCOR or any other regulatory authority.
• You must not have had a previous 11jl Account terminated for breach of these Terms & Conditions.

11jl reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in suspension of your Account and withholding of pending withdrawals pending investigation.

04 Account Registration

Each Player is permitted to hold one (1) Account on the 11jl Platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms.

When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your registration details and must promptly update your Account information if any details change.

• You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and any one-time PINs (OTPs).
• You must not share your Account credentials with any third party or allow any other person to access or use your Account.
• You must notify 11jl support immediately if you suspect unauthorized access to your Account.
• 11jl will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

As part of our KYC obligations under Philippine anti-money laundering laws, 11jl may require you to submit identity verification documents — including a valid Philippine government-issued ID (such as a UMID, PhilSys National ID, driver's license, or passport) and a selfie — before processing withdrawals or increasing account limits. Failure to complete KYC verification may result in withdrawal restrictions.

05 Deposits & Withdrawals

All financial transactions on the 11jl Platform are conducted in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱100. Deposits made via GCash and PayMaya are typically credited to your 11jl wallet instantly. Bank transfer deposits may take up to one (1) business day to reflect.

Accepted deposit and withdrawal methods include:

• GCash (instant deposit and withdrawal)
• PayMaya / Maya (instant deposit and withdrawal)
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (deposit only, subject to issuing bank processing times)

Withdrawals will only be processed to a payment method registered in the same name as your 11jl Account. Third-party withdrawals are strictly prohibited. 11jl reserves the right to request additional verification before processing any withdrawal. Withdrawal requests are subject to review and may be delayed if unusual activity is detected on your Account.

11jl does not charge fees for standard deposits or withdrawals; however, your bank or e-wallet provider may impose their own transaction fees, for which 11jl bears no responsibility.

06 Bonuses & Promotions

11jl Casino offers various bonuses and promotional offers to eligible Players. All bonuses are subject to the specific terms and conditions published alongside each promotion, including wagering requirements, minimum odds, eligible games, and expiry dates. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms shall prevail.

• Bonuses are credited to your Bonus Balance and must be wagered the specified number of times before any winnings derived from bonus funds can be withdrawn.
• Bonuses may only be used once per Player, household, IP address, device, or payment method unless explicitly stated otherwise.
• 11jl reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Any attempt to exploit, abuse, or manipulate bonus systems — including through the use of multiple accounts, coordinated betting strategies, or collusion — will result in immediate Account suspension and forfeiture of all bonus and associated winnings.
• Bonuses credited in error must be reported to 11jl support immediately. 11jl reserves the right to reclaim any erroneously credited bonus amounts.

07 Game Rules & Fair Play

All games available on the 11jl Platform use certified random number generators (RNGs) that have been independently audited to ensure fair and unpredictable outcomes. The published Return to Player (RTP) percentages for each game are accurate and reflect long-term statistical averages, not guaranteed returns on individual sessions.

By participating in any game on the 11jl Platform, you acknowledge and accept that:

• The outcome of all games is determined by chance, and past results have no bearing on future outcomes.
• 11jl's decision on the outcome of any game dispute is final, subject to PAGCOR's dispute resolution procedures.
• In the event of a technical malfunction or system error during a game, 11jl reserves the right to void the affected round and refund the wager to the Player's Real Money Balance.
• Winnings resulting from a software error, misconfigured game, or any other technical fault that produces results outside normal game parameters may be voided at 11jl's discretion.
• Live dealer game rules are governed by the rules of the respective game provider and are displayed within the game interface.

08 Prohibited Conduct

The following conduct is strictly prohibited on the 11jl Platform. Engaging in any prohibited conduct may result in immediate Account suspension, permanent ban, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one Account, or registering on behalf of another person.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Using automated software, bots, scripts, or any artificial intelligence tools to gain an unfair advantage in any game.
• Colluding with other Players or engaging in any form of cheating, match-fixing, or game manipulation.
• Exploiting software bugs, glitches, or errors for financial gain without reporting them to 11jl support.
• Engaging in abusive, threatening, or harassing behavior toward 11jl staff or other Players.
• Attempting to access the Platform from a jurisdiction where online gambling is prohibited by law.
• Allowing a minor (any person under 21 years of age) to access or use your Account.

09 Responsible Gaming

11jl Casino is committed to promoting responsible gambling and protecting vulnerable Players. We provide a range of tools to help Players manage their gambling activity, all accessible from within your Account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 11jl Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you believe you or someone you know may have a gambling problem, we strongly encourage you to visit our Responsible Gaming page for resources, support contacts, and guidance.

10 Intellectual Property

All content on the 11jl Platform — including but not limited to the 11jl brand name, logo, website design, graphics, game interfaces, text, software, and promotional materials — is the exclusive intellectual property of 11jl Casino or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the 11jl Platform without prior written consent from 11jl Casino.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 11jl Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform, including but not limited to loss of winnings, loss of data, or loss of profits.

11jl's total aggregate liability to any Player for any claim arising out of or relating to these Terms & Conditions or the use of the Platform shall not exceed the total amount deposited by that Player in the thirty (30) days preceding the event giving rise to the claim.

11jl does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to suspend or discontinue any part of the Platform at any time for maintenance, upgrades, or regulatory compliance without prior notice.

12 Termination

11jl reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, if we reasonably believe that:

• You have breached any provision of these Terms & Conditions.
• Your Account has been used for fraudulent, illegal, or abusive activity.
• Continued operation of your Account poses a regulatory, legal, or reputational risk to 11jl.
• You have provided false or misleading information during registration or KYC.

Upon termination for cause, 11jl reserves the right to forfeit any Bonus Balance and withhold any Real Money Balance pending investigation. Any Real Money Balance not subject to forfeiture will be returned to you via your registered payment method following the completion of any required investigation, subject to applicable legal holds.

You may close your Account at any time by contacting 11jl support. Voluntary Account closure does not affect any outstanding wagering requirements or pending withdrawal requests at the time of closure.

13 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, Players are encouraged to contact 11jl support to attempt an informal resolution. 11jl will endeavor to respond to all formal complaints within five (5) business days. If a dispute cannot be resolved informally, it may be escalated to PAGCOR's dispute resolution mechanism in accordance with applicable regulations.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 11jl support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the 11jl Platform after logging in.
• Response Time: We aim to respond to all email inquiries within 24 hours.

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page.