11jl Casino Privacy Policy

01 About This Policy

This Privacy Policy ("Policy") is issued by 11jl Casino ("11jl," "we," "us," "our"), the operator of the online gaming platform accessible at https://11jl.club. This Policy describes how we collect, use, store, share, and protect the personal information of individuals ("you," "your," "Player") who access or use the 11jl platform, including our website, mobile web application, and all associated services.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It also reflects our obligations under PAGCOR's data governance requirements for licensed online gaming operators.

By registering an account on 11jl or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the 11jl platform and contact our support team to close your account.

02 Data We Collect

11jl collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We collect only the minimum personal data necessary for the stated purposes. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, responsible gaming assessments may involve voluntary disclosure of health-related information).

03 How We Collect Your Data

11jl collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the 11jl platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 8).
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment verification data from GCash, PayMaya, and banking partners. All third-party data sources are contractually bound to comply with the Data Privacy Act of 2012.
• Publicly available sources: In limited circumstances, we may verify information against publicly available government databases or PAGCOR exclusion lists.

04 How We Use Your Data

11jl uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 11jl account; verifying your identity and age (21+ requirement); processing login and authentication.
• Service delivery: Enabling you to play games, make deposits and withdrawals, participate in promotions, and access all features of the 11jl platform.
• Financial processing: Processing deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card; maintaining accurate transaction records.
• Regulatory compliance: Fulfilling our obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including KYC verification, suspicious transaction reporting, and record-keeping.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling; enforcing deposit limits, cooling-off periods, and self-exclusion requests; complying with PAGCOR's responsible gaming directives.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the 11jl platform.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analyzing usage patterns and player feedback to improve the performance, features, and user experience of the 11jl platform.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest, and always with a clear opt-out mechanism.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012, 11jl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game operation, and payment processing — is carried out on the basis that it is necessary to deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act of 2012 itself.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and optional personalization features, where you have given clear, informed, and freely given consent. You may withdraw this consent at any time.

06 Sharing Your Data

11jl does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Service providers: Third-party vendors who assist us in operating the 11jl platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, banking partners), cloud hosting providers, and customer support platforms. All service providers are bound by data processing agreements that require them to protect your data in accordance with the Data Privacy Act of 2012.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Game providers: Licensed third-party game studios whose games are available on the 11jl platform may receive limited technical data (such as session tokens and wager amounts) necessary to operate their games. These providers are contractually prohibited from using this data for any purpose other than game delivery.
• Fraud prevention networks: In cases of suspected fraud, money laundering, or other illegal activity, we may share relevant data with industry fraud prevention bodies or law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 11jl's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

07 Data Retention

11jl retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA record-keeping requirements.
• KYC documents: Retained for the duration of your account plus five (5) years following closure, or longer if required by a regulatory investigation or legal hold.
• Gaming history: Retained for five (5) years from the date of each gaming session for dispute resolution and regulatory audit purposes.
• Support communications: Retained for three (3) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your account plus three (3) years, to demonstrate compliance with consent requirements.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be anonymized and retained indefinitely for aggregate analytics.

When personal data is no longer required, 11jl will securely delete or anonymize it in accordance with our internal data disposal procedures.

08 Cookies & Tracking Technologies

The 11jl platform uses cookies and similar technologies to provide a functional, secure, and personalized experience. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to collect anonymized data about how players use the 11jl platform — such as which pages are visited most frequently and where errors occur — to help us improve performance and user experience.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits, so you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized login attempts, and bot traffic on the 11jl platform.

11jl does not use third-party advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the 11jl platform.

09 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11jl:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and shared — which is the purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data 11jl holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account details directly within your 11jl account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AMLA requirements.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and to object to processing based on legitimate interests where your rights override those interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer (see Section 14). We will respond to all verified data subject requests within fifteen (15) calendar days, as required by the Data Privacy Act of 2012. In complex cases, we may extend this period by a further fifteen (15) days with prior notice to you.

10 Children's Privacy

The 11jl platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. 11jl does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the incident to PAGCOR as required by our licensing conditions. If you believe that a minor has registered on the 11jl platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control software and to monitor their children's internet activity to prevent underage access to online gaming platforms.

11 Data Security

11jl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 11jl platform.
• Encryption at rest for sensitive personal data, including KYC documents and financial information, stored on our servers.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Role-based access controls ensuring that 11jl staff can only access personal data necessary for their specific job functions.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• 24/7 security monitoring to detect and respond to suspicious activity, intrusion attempts, and data anomalies in real time.
• Staff training on data privacy and security obligations under the Data Privacy Act of 2012, conducted at onboarding and annually thereafter.

While 11jl takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

12 International Data Transfers

11jl's primary operations and data storage are based in the Philippines. In some cases, personal data may be processed by our service providers in other countries — for example, cloud infrastructure providers or game studios operating internationally.

Where personal data is transferred outside the Philippines, 11jl ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Data Privacy Act of 2012. These safeguards include contractual data processing agreements incorporating the NPC's standard contractual clauses, and transfers only to jurisdictions with adequate data protection frameworks.

By using the 11jl platform, you acknowledge and consent to the transfer of your personal data to service providers in other countries, subject to the safeguards described above.

13 Changes to This Privacy Policy

11jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect your rights or how we use your personal data — we will notify you by email to the address registered on your 11jl account, or by a prominent notice on the platform, at least fourteen (14) days before the changes take effect. Your continued use of the 11jl platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 11jl protects your personal data.

14 Contact Us & Data Protection Officer

11jl has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 and NPC regulations. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:

• Data Protection Officer, 11jl Casino
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 within the 11jl platform after logging in
• Response Time: Data subject requests will be acknowledged within 72 hours and resolved within 15 calendar days

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.